The Centurion Lounge at Dallas-Forth Worth International Airport is my seventh and by far, best lounge visit in my four years of air travel. It blows me away that American can still get people to visit their outdated "lounges" at DFW with this beauty standing at the D concourse. Sleek, modern, and practical, American Express offers one of the most enjoyable lounge experiences in North America. There is one issue, every American, United, or Delta lounge you will visit after the Centurion Lounge will make you fall on the floor and laugh. Head down to D17, hand the Member's Assist reps your Amex, pay $50*, and retreat to a true oasis in the middle of the hustle and bustle of American's mega-hub.
Amenities: Amex Cardholder Services, Premium Buffet (free), Premium Drinks (free), Business Center, Wi-Fi, Shower Suites, Spa (Massages+Pedicures), Meeting and Family Rooms
Other than hit or miss drink delivery, the staff was great. They were professional, welcoming, and very helpful throughout our nearly seven hour layover. However, as I mentioned, at peak times it can be a little difficult to get punctual drink delivery. I don't blame the lounge as much as I blame the fact that there's a lot of people who want to visit the Centurion Lounge. That's one of the only drawbacks, the lounge was filled to the brim the entire time. So with that said, as you would imagine, the staff to guest ratio was greatly warped and privacy can be a bit of an issue. Overall, the whole Centurion team was perfect.
It's comfortable. That's the short answer. The furniture is clean and well maintained, I recommend trying to get one of the two fully flat lounges near the buffet as they provide the most comfort. If you can't grab one of those, try for a seat over in the "business center" where it tend to be the quietest. The lounge itself was kept up and well managed with staff cleaning up leftovers and other trash fairly often. Other than the lack of privacy and cafeteria like atmosphere of the buffet and bar, the lounge is a great place to unwind or get some work done. I managed to spend nearly seven hours in the lounge without once complaining about the atmosphere or comfort of the lounge.
The food or as Amex refers to it, the fare, was plentiful and well kept throughout my seven-ish hours at the lounge. Though the staff never let any dish go empty, there were only four total options for the entire seven-ish hours. Lunch and dinner options remained the same with the addition of a little shortbread dish for dinner. Though repetitive, all four plates were great. I was actually very surprised at how well prepared and tasty everything was. The salmon, beef BBQ brisket, chips and salsas, and salads were fresh and full of flavor. The food at the Amex lounge is likely some of the best you can find throughout all the terminals and airline clubs at DFW. I myself cannot take advantage of this perk, with not being 21 and all, but I should mention unlimited wine, beer, and select cocktails are included in the $50 entry fee. Unlimited as in as many as one wants for their entire visit. There is also a pretty hefty espresso machine with multiple options such as cappuccinos, lattes, and double shot espressos. I myself had around five various coffee drinks for the duration of my stay in order to perk-up for the late night ahead of me. Once again, you really can't go wrong with the food and drink at the Centurion Lounge.
In addition to the standard lounge seating and buffet, the Amex Centurion Lounge offers a few other amenities, some pretty standard, others are very unique. One very unique amenity is the free spa treatments available at the Exhale Spa located near the business center. The treatments are limited to a neck and upper back massage or manicures or pedicures. One traveler in my party attempted to book a treatment but was turned down as every slot was filled for the day. My suggestion is to book a slot upon arriving to the lounge if there is any remote possibility you'd want a treatment. Other amenities include a small meeting room, a family room, a business center equipped with printer/scanner, and shower suites.
The shower suites are probably the most remarkable part of the whole lounge. They are massive, clean, and feature premium amenities. I'd also recommend reserving a slot for a shower suite upon your arrival as I made an appointment during an off-period at the lounge and was number four in line for a suite. The front desk staff will either locate you personally or page you over the intercom. Once inside, you're given a bath towel, wash cloth, and face towel. Shower amenities include a stone shower suite, hand held shower head, accessible shower seating, and L'Occitane shower gel and shampoo/conditioners. A vanity set and shower cap are also provided. Overall, this was a much appreciated perk as I felt pretty nasty after lounging around in a chair for seven hours.
Even for an hour layover I'd recommend buying a Centurion Lounge day pass. I'd normally set my layover-lounge window at three and half hours but the Centurion Lounge is an exception. The food was great, staff was professional, there are is great selection of other amenities--all of which are well managed. American Express really has something going at its DFW lounge. I personally witnessed (who I believe was) lead management of the DFW location, greet frequent visitors and ask how their visit went. You just don't find that at your standard Admiral's Club. Yes, it's worth it, no doubt in my mind.
Access to the Lounge
All American Express cardholders can access the lounge for $50 at the door while Platinum cardholders and Centurion members has complimentary access to all lounges in the Centurion network. Note: Non-elite cardholders cannot enter the Centurion Studio located in Seattle.
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